LRHCS Annual Report
I would like to express my deep appreciation and thanks to my fellow members of the Board
of Directors, the community members who sit on our board committees, Executive Director
John Jordan, all the staff and volunteers of Lanark Renfrew Health & Community Services,
and our numerous community partners, whose hard work and dedication has contributed to
LRHCS’ successful accreditation review through the Canadian Centre for Accreditation (CCA).
This is no small feat.
The third-party review provided by the CCA is based on accepted organizational practices that
promote on-going quality improvement and responsive, effective community services.
Because of the scope and scale of LRHCS, the CCA required evidence on 327 indicators
pertaining to Governance, Stewardship, Risk and Safety, Organization Planning and
Performance, Programs and Services, Community, Learning Environment, Human Resources,
Volunteers, Systems and Structures, Community-Based Approach, Quality Programs and
Services, and Service Safety. In this, our sixth consecutive and successful accreditation
review, the Review Team found LRHCS to be “...a healthy, effective organization that is
delivering needed programs and services to its clients and community.”
The word-image displayed on the cover captures the Review Team’s impression and
assessment of LRHCS — and affirms that our work is aligned with our Beliefs, Vision and
Mission in supporting people from our rural communities in achieving and maintaining their
best possible health and well-being. Along with much else, the Review Team was impressed
with LRHCS’ ability to accomplish all of the above across such a large rural territory—
spanning the Counties of Renfrew, Lanark and the United Counties of Leeds and Grenville.
Although we have much work to do to ensure all members of our community—especially
those who are most vulnerable—have access to the programs and services they need to
support their best possible health and well-being, for this moment in time, let’s celebrate and
commend each and everyone who contributed to the successes of the past year. This annual
report showcases a few examples of the work the CCA was impressed with. Tomorrow, we
can roll up our sleeves and begin afresh to further improve the health and well-being for all
members in our community.
Winter 2018 Newsletter
“The only thing that is constant is change!” This was the perspective and teachings on life by the Greek Philosopher Heraclitus (c. 500 BCE) who influenced other great thinkers such as Plato and Aristotle. This past year at the North Lanark Community Health Centre, we have experienced a number of staffing changes on all of our teams. With the death of much-loved Doctor Greg Walsh and the retirement of equally-admired Nurse Ellen Penny, our Primary Care Team has added a number of new practitioners who have the skill, compassion and commitment to client care this community has come to expect. The receipt of new funding from the Champlain LHIN to expand our Lung Health program and to establish a Primary Care Outreach to Seniors program has also expanded our staff team.
Fall 2017 Newsletter
It was a little over a year ago when the Upper Canada District School Board (UCDSB) released draft recommendations for the proposed closure of up to 28 predominantly rural schools, including Maple Grove Public School in Lanark Village.
These announcements made alarm bells ring across all of eastern Ontario, including across Lanark Highlands. Over the years, staff and volunteers of the North Lanark Community Health Centre, along with many partner organizations, have worked alongside the two primary schools in Lanark Village (Maple Grove Public School and Sacred Heart of Jesus Catholic School) to improve early life learning and experiences for the children of north Lanark and their families.
The Health Centre has and continues to provide a wide range of health promotion programs in the Village of Lanark to help children and their families practice healthy lifestyle skills, build resilience, develop an increased sense of self-efficacy and a stronger connection to others. Kids in the Kitchen, Breakfast for Learning, Healthy Active Kids, Roots of Empathy, Understanding the Teenage Brain, Families Get Together, Nurse Practitioner Screening Clinics, are a few of the initiatives that have helped the children of north Lanark get a good start in life.
The children and families in north Lanark face many barriers – due in part to our rural geography, and made worse by unequal access to education, social, recreation, and employment opportunities, across all age groups. Using data from the Early Development Instrument that measures healthy child development across five domains, (physical health and wellbeing, social competence, emotional maturity, language and cognitive development, and communication skills and general knowledge), the children in Lanark Highlands as a population (and regardless of which school they attend) are more vulnerable and at risk than their peers across all of Lanark County. The closure of Maple Grove School would have had potentially devastating long-term social, health and economic consequences for individual families and the community as a whole.
The proposed closure of Maple Grove motivated people and organizations (*) to mobilize and advocate to keep the school open and located in Lanark Village.
In the spring of 2017, when the UCDSB Trustees voted on a number of school closures, thankfully, Maple Grove was not included on the list! While this is GREAT and WELCOME news, our work is not finished! Because of the vulnerabilities that have been identified with the Early Development Instrument, the North Lanark Community Health Centre staff and the Board of Lanark Renfrew Health & Community Services will continue working with community partners and advocating on behalf of the children and families of north Lanark to secure the conditions that lead to their health and well-being.
LRHCS Annual Report
On May 24, 2017, 55 Lanark Renfrew Health & Community Services Staff, Board and Community Members came together at Calabogie Peaks Resort to celebrate some of the successes we have realized as our current 5-year strategic plan comes to a close, and to lay the groundwork for setting our priorities for the coming years.
This gathering provided a tangible and powerful reminder of the great things that can be accomplished when a group of thoughtful, dedicated, skilled and determined people are aligned behind a common vision, mission and set of beliefs.
Every Part of this integrated Organization - Lanark Community Programs, North Lanark Community Health Centre and Whitewater Bromley Community Health Centre – plays a vital role in supporting individuals and communities across Lanark and Renfrew Counties, to achieve and maintain their best possible health and social well-being.
It has been my honour to serve on the Board of Lanark Renfrew Health & Community Services for the past 6 years, most recently as Board Chair, and to be part of the evolution of this great organization.
Keep in mind as you read the stories in this Annual Report, that they serve as a starting point for the challenges we have faced and the successes we have enjoyed these past 5 years, but only provide a glimpse at the depth, breadth and scope of the work of LRHCS. As always, the work keeps on coming, and I have deep faith that the staff, volunteers and new members of the Board will have their own share of successes if we remain united in our purpose.
ANNUAL GENERAL MEETING
30 Bennett Street, Carleton Place
Lanark Renfrew Health & Community Services is a fully accredited non-profit, community governed organization whose purpose is to support the people and communities we serve in achieving and maintaining their best possible health and social well-being.
This year we are pleased to announce that Brenda Kennett will honour us with a presentation on “Archaeological Glimpses into the Indigenous Settlement of Lanark-Renfrew”. Brenda’s talk will examine some of the archaeological sites in Lanark and Renfrew Counties that provide insights into the 10,000 years of Indigenous settlement in the region. Brenda is a local citizen and archaeologist who provides cultural resource management services for clients including federal, provincial and municipal governments, developers and private individuals.
Connections Fundraising Evening - Celebrate Families
Connections will be holding a Celebrate Families Fundraising Event on June 15, 2017 from 7:00-10:30
The fundraiser will be Held at the Carleton Place Town Hall 175 Bridge Street, Carleton Place, Ontario.
Tickets will cost $25.00 per person
All funds raised will contribute directly to our 4 core programs: Birth Companion, Good Food for a Healthy Baby, Home Visiting and our Child & Parent Play groups and Education programs. Money will be used to purchase items such as prenatal vitamins, healthy snacks, healthy meals, food vouchers and educational equipment for the families we serve.
To purchase purchase tickets online please follow this link.
For more information contact
Volunteer Facilitator/Parent Educator Fundraising Lead
30 Bennett Street, Carleton Place, Ontario, K7C 3M7
613 257 2779 x 3104
Primary Care Services Return to Cobden
In celebration of Community Health and Well-Being Week, we are pleased to announce that the Whitewater Bromley Community Health Centre – a part of Lanark Renfrew Health & Community Services, is re-introducing some primary care services to the Cobden site – effective immediately. John Jordan, Executive Director of Lanark Renfrew Health & Community Services celebrates this milestone. “Since 2010, Lanark Renfrew Health & Community Services has been actively working towards re-establishing primary care services in Cobden. This has been a long time coming, and something we know will be well-received by the community. It has taken us many steps to get here – we have completed extensive renovations to the existing building, increased our communications infrastructure between the Beachburg and Cobden sites, and increased the number and variety of health-focused programs available at the Cobden site. The re-establishment of some primary care services in Cobden is another way for us to improve access to the community.”
Marion Graves, Director of Health Services at the Whitewater Bromley Community Health Centre is excited about this development. “Utilizing the resources of one Nurse Practitioner and one Registered Nurse, we will be making appointments with clients through our main reception desk located in Beachburg. Clients who are registered with Nurse Practitioner Tricia MacKay will have the opportunity to attend appointments every Monday in Cobden if preferred. Registered Nurse Margaret Cliché will offer wellness visits from the Cobden site as well as delivering programs such as chronic disease management, weight management and smoking cessation. Urgent care services will not be delivered at the Cobden site, but clients may continue to access this service at the Beachburg location”.
The Cobden site will continue to offer all of the programs and services that have been established over the past few years, including the fitness and low mobility exercise classes, social work programs, lab services and the services of the respiratory therapist. Dr. Steven Olsen will continue to provide chiropractic services at this site as he has since 2015. Other community partners, such as Shirley Hill (foot care), Heidi Hader (massage therapy) and Patrick and Diane O’Kane-McHugh (yoga), will continue offering services from the Cobden site.
Further expansion of primary care services requires financial support from the Champlain LHIN. Addressing the need for additional primary care services remains a priority for Lanark Renfrew Health & Community Services. We will continue submitting funding applications, conducting data analysis and participating in advocacy efforts in order to increase primary care and health promotion programs and services in the community. As part of our commitment to accessibility in health care, we know that the community will welcome and support these efforts.
For more information about our programs and services, please contact Marion Graves, Director of Health Services at Whitewater Bromley Community Health Centre at 613-582-3685.
Fall 2016 Newsletter
Our Fall 2016 Newsletter is out.
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2015 - 2016 Annual Report
We are pleased to introduce you to the work of Lanark Renfrew Health & Community Services (LRHCS) through our 2015-2016 Annual Report. LRHCS is an umbrella organization created through the integration of Lanark Community Programs, North Lanark Community Health Centre and the Whitewater Bromley Community Health Centre. Together we play a vital role in helping individuals of all ages, from communities across Lanark and Renfrew Counties, live better lives. We do this by helping people in our rural communities have healthy babies and raise healthy children; learn how to navigate the system to access services they are entitled to (and be accessible when they want and need our support); get connected and supported when they are struggling with developmental disabilities or mental health issues; have ready access to primary and allied health care providers close to home; learn how to manage chronic or complex health and medical conditions (i.e. anxiety, asthma, autism, cancer, diabetes, hypertension, and speech and language difficulties); participate in group programs that help them learn new skills or refine existing skills to improve their own health and well-being; meet new and supportive friends, and get involved more actively in community life.
This past year, we have been especially busy responding to changes in provincial health and social service policies. These changes are intended to be transformational – to reduce health inequities, to address systemic barriers, to achieve better health outcomes, to safe-guard public funds, and to ensure a more seamless people-centred system for planning and delivering primary care, home care, community services and mental health and addictions services. The role of Lanark Renfrew Health & Community Services is to champion this change with our local, regional and provincial partners – and in so doing, we are actively involved in monitoring, participating, and advocating that the unique circumstances and needs of rural citizens and rural communities are addressed.
The implementation of provincial policy has already resulted in changes to funding models and accountability requirements by the Ministry of Community and Social Services and the Ministry of Children and Youth Services, the re-design of mental health and addictions services as prescribed by the Southeast LHIN, the continuation and development of Health Links, and the integration of Community Care Access Centres (CCAC) into the LHINs as part of the “Patient’s First” doctrine. The concept of rural Health Hubs and LHIN Sub-Regions will most likely result in additional changes in the near future.
As you read the stories in our Annual Report, you’ll see many examples of how LRHCS is already a champion for the health and well-being of rural residents and rural communities. We do it through the engagement and training of peer supporters with lived- experience of mental health challenges, the wildly popular and volunteer-led exercise classes for seniors, the intensive and skilled supports provided to children with speech and language or developmental delays and their parents, the lifechanging encouragement and information provided to people newly diagnosed with diabetes, or the adoption of an evidence-based memory clinic for our ageing population. Our staff, board and volunteers have been putting people first since we first opened our doors.
This coming year, we anticipate that we will be facing more changes and challenges as provincial policies and programs continue to develop. We also know we are able to rely on the same determined effort and ingenuity that our staff, board, volunteers, clients, participants, community supporters, organizational partners and funders have demonstrated in the past. We extend sincere thanks to all who believe in and contribute to our vision of a community that is healthy and just and supportive of all. We could not do it without you!
NLCHC Winter 2016 Newsletter
Free CPR Training for Community Volunteers
Do you help out at the local school or youth centre? Coach? Fundraise? Prepare meals for your local agriculture hall or faith community? Drive your elderly friends or family to appointments? Organize social or recreational events for children, youth or seniors? Plant trees beside waterways to protect the shoreline? Serve on a committee or board of directors? Or “just” lend a helping hand to others when you see the need?
If you do, then you provide a life-line to many in our community, and we’re extending the favour. The North Lanark Community Health Centre, with funding support from the Perth and District Community Foundation, is offering free CPR training to community volunteers to help you respond to a life-threatening emergency if the need should ever arise. Training sessions will be offered at locations (still to be determined) in north Lanark during National Volunteer Week (April 11-16, 2016).
NLCHC Fall 2015 Newsletter
The Lanark Renfrew Lung Health Program is now offering COPD
education and Pulmonary Rehabilitation classes free of charge to
people with COPD (*physician or nurseâ€practitioner referral is
needed to participate).
2014 - 2015 Annual Report
We are pleased to introduce you to the work of Lanark Renfrew Health & Community Services (LRHCS) through our Annual Report. LRHCS is an umbrella organization created through the on-going integration of Lanark Community Programs, North Lanark Community Health Centre and the Whitewater Bromley Community Health Centre. Together, we play a vital role in helping individuals of all ages – from communities across Lanark and Renfrew Counties – live better lives. We do this by helping people in our rural communities have healthy babies and raise healthy children; learn how to navigate the system to access services they are entitled to (and be accessible when they want and need our support); get connected and supported when they are struggling with developmental disabilities or mental health issues; have ready access to primary health care and allied health care providers close to home; learn how to manage chronic or complex health and medical conditions (i.e. anxiety, asthma, autism, cancer, diabetes, hypertension, and speech and language difficulties); participate in group programs that help them learn new skills or refine existing skills to improve their own health and well-being; meet new and supportive friends; and get involved more actively in community life.
This past year has been one of change both within our organization and within the health and social services sector. With new staff, new programs, new partners, new accountability requirements, new legislation, and new technologies, and without much new funding, we have stayed true to our mission: “Together we support people and communities in achieving and maintaining their best possible health and social well-being.”
Increasingly, we find ourselves needing to explain, define, and sometimes defend to funders and decision-makers the unique needs, challenges and opportunities presented in providing health and social services in our predominantly rural communities. Across the organization our advocacy efforts are being directed at ensuring rural residents receive appropriate and timely access to the help and services needed to achieve healthy outcomes.
We know we cannot do this alone. This past year we have made significant commitments of time and talent to a number of different partnerships in order to strengthen our impact. Lanark Community Programs has been actively involved in the Lanark Leeds Grenville Planning Table tasked with the “transformation” of services under “Ontario’s Special Needs Strategy”. The LLG Planning Table members work alongside representatives from each of four Ministries (Children and Youth Services, Health and Long-Term Care, Education, and Community and Social Services) to develop a coordinated and seamless service planning and delivery model for families and children in our region with multiple or complex special needs. Our Board Members and staff from both Community Health Centres are deeply committed to Health Links - an evolving partnership designed to transform the delivery of local health care services to best meet the needs of those vulnerable people with the most complex health conditions in our community. Health Links have the potential to transform the way health care is delivered resulting in better health care outcomes and a more efficient and effective use of health care resources. Already there are many examples of how Health Links, through the development of Coordinated Care Plans, have improved patient experiences, reduced hospitalizations, and improved health outcomes.
The stories in this report are just a starting point of the many successes we have had this past year. Aligned with our seven strategic priorities of excellence, poverty, mental health and addictions, integration, innovation, advocacy, and partnerships, these profiles provide a glimpse at the depth, breadth and scope of the work of LRHCS.
In this coming year, we will be facing more challenges to meet the needs of individuals and our rural communities. We know we can rely on the same dedication, ingenuity and determined effort that have been applied in the past by our staff, volunteers, clients, participants, community supporters, organizational partners and funders. We extend sincere thanks to all who believe in and contribute to our vision of a community that is healthy and just and supportive of all. We could not do it without you!
Annual General Meeting and Grand Re-Opening
Date: Tuesday, June 23, 2015
Time: 5:00 pm—AGM
Light refreshments will be served
The mission of Lanark Renfrew Health & Community Services is:
Together we support people and communities in achieving and maintaining
their best possible health and social well-being.
And our vision is:
A community that is healthy and just and supportive of all.
The Whitewater Bromley Community Health Centre—Cobden Site, a part of Lanark Renfrew Health & Community Services is having an official ribbon cutting ceremony to celebrate the re-opening of the Cobden site. This renovation provides space to better serve the health and wellness needs in our community.
NLCHC Winter 2015 Newsletter
The Primary Care Outreach to Seniors (PCO) program has received funding from the Champlain Local Health Integration Network (LHIN) to expand services throughout Lanark County and is now up and running at the North Lanark Community Health Centre.
This free program provides support to older adults, aged 65 and older, who are living at home and who have complex care needs. Clients registered in this free program receive home visits from Community Health Worker, Joellen McHard, and Registered Nurse, Meredith Cullen. The PCO team can provide early intervention, assessment and monitoring of health conditions and link people with supports and services in the community. They can respond to immediate needs, provide ongoing monitoring and support, offer advice and education, as well as provide screening for home and personal safety risks. Clients are able to access services intensely or less so, as their individual needs require.
By working in collaboration with other health professionals, geriatric partners, community agencies and the Community Care Access Centre, the aim of this program is to reduce the number of emergency room visits, prevent hospital admissions, reduce isolation and allow seniors to live in their own homes for as long as safely possible.
To find out more about Primary Care Outreach to Seniors in north Lanark, or to book a presentation for your group, club or organization, please call the North Lanark Community Health Centre at (613) 259-2182 and ask for Joellen or Meredith.
Rural, isolated, frail or at risk seniors get more help in North Lanark
The Primary Care Outreach Program to Seniors is a new program being offered through the North Lanark Community Health Centre starting in October 2014. This program has provided support to vulnerable frail seniors with complex care needs living at home with or without supports since 2008 in Ottawa. The NLCHC official program launch will take place at the North Lanark Community Health Center on Tuesday October 28th from 9:30 am to 10:30 am. All members of the community are welcome to attend to help launch this new program.
According to Jane Coyle, the Director of Health Services at the North Lanark Community Health Centre “The primary care outreach team works in collaboration with other health professionals to support high risk seniors in leading healthy and independent lives in their own homes and we are thrilled to offer this new service in north Lanark.”
The program is delivered by a Registered Nurse, Meredith Cullen, who is responsible for early intervention, assessment and monitoring. She will support the implementation of care plans as established by the clients’ Primary Care Provider. Joellen McHard the Community Health Worker works with the Registered Nurse by linking people with supports and services in the community.
“Most seniors want to remain in their home as long as possible” said McHard, “and we want to help them do that safely by providing support, information and health care at home.” Meredith Cullen shares that “We aim to help seniors maintain their health and independence so they can continue to do the things they like to do and also so we can reduce the number of emergency visits, hospital and long term care admissions.” By working in collaboration with other health professionals, geriatric partners, community agencies and the Community Care Access Centre, we are able to reduce the number of emergency room visits, prevent hospital admissions and reduce isolation.
Vulnerable seniors with complex needs face multiple challenges, frequently requiring an intense and integrated service response to enable the senior to live at home safely. Services include response to immediate needs, monitoring and support for care plans, individual health information, advice and education, screening for environmental/safety risks and mobilization. Meredith (RN) shares that older adults “might be living in isolation or have little care or support, they may have challenges accessing or maintaining a relationship with their primary care provider or they may have no or limited support services in place.” These are the seniors who resort to calling 911 or presenting at the emergency department, sometimes unnecessarily.
Primary Care Outreach to frail seniors will have a crucial role in care coordination, acting as a gateway to more acute or specialized health care services. McHard shares that “I think the hardest part will be getting our ‘foot in the door’ and I expect that it will take time to build a trusting relationship with many of the seniors.” Meredith and Joellen are available to do a brief presentation or meet with any seniors group or agency.
The program is offered at no cost to the senior. Referrals are accepted from any source, including self referral for eligible seniors aged 65 and older, who may be isolated and at risk of hospitalization. “You do not have to be a health care provider to make a referral to the program,” says Jane Coyle. “Perhaps you know a senior in your community who is struggling at home? We encourage you to talk to them about this program and ask them to call. Alternatively you can get their consent to call and make a referral on their behalf or encourage them to talk to their doctor about making a referral.”
To make a referral to the program please call 1-844-726-5115. Referral forms are available online at www.seochc.on.ca or you can get a copy of the form at the Community Health Centre in Lanark. For more information about the program or to invite a speaker to come to your group/organization, call the North Lanark Health Centre at 613-259-2182 and ask to speak with Joellen or Meredith. This program is funded by the Champlain Local Health Integration Network (LHIN).
NLCHC - Fall 2014 Newsletter
Stephen Bird, Chair of the Board of Lanark Renfrew Health & Community
Services is pleased to announce “Lanark Renfrew Health & Community
Services (LRHCS) has been granted full accreditation through the Canadian
Centre for Accreditation (CCA), a national not-for-profit organization which
offers third party accreditation reviews to community based health and social
service organizations in Canada”. Stephen observed that LRHCS “...faces
many challenges in meeting the ongoing needs of people in our rural
communities, and participation in a rigorous accreditation review promotes
excellence and innovation, learning and improvement. This accreditation
review in particular, was quite onerous”. After a full year of preparation that
included an extensive review of all our policies and procedures and surveys of
our Board of Directors, staff, volunteers, community partners and educational
partners, LRHCS played host to a three person review team for four days
which included group interviews with a cross section of staff, managers, the
Board of Directors and the Executive Director, on site observations and
examination of documents, and the tracing of a client journey.
2013 - 14 Annual Report
We are pleased to introduce you to the work of Lanark Renfrew Health & Community Services (LRHCS) through our Annual Report. The stories in this report are just a starting point of the many successes we have had this past year. Aligned with our seven strategic priorities of excellence, poverty, mental health and addictions, integration, innovation, advocacy, and partnerships, these profiles provide a glimpse at the depth, breadth and scope of the work of LRHCS.